Equipping the Digital Workforce with Transversal Skills


Course Name

Equipping the Digital Workforce with Transversal Skills

Training Provider


Target Group / Theme

ICT Professionals and Practitioners, Upskilling and re-skilling of the Digital Sector with Transversal Skills

Course dates

Thursday 19th October 2023
Thursday 26th October 2023
Thursday 2nd November 2023



Course Content

Main contents of the course/Event and description

There are many models for 21st-century skills / transversal skills and many of them converge into
3 main areas, these being:

1. Intra-personal: cognitive and meta-cognitive skills, which include critical thinking, creative
thinking, learning-to-learn and self-regulation.

2. Inter-personal: social and emotional skills, which include empathy, self-efficacy, responsibility
and collaboration.

3. Digital Literacy: practical and physical skills, which include using new information and
communication technology devices.

The idea of this course is to strengthen the Intra-personal and Inter-personal skills of the ICT
professional to complement their digital literacy.

The course shall cover the three main areas pertinent to the inter and intra-development skills which
are Teamwork, Critical and Analytical Thinking and Powerful Communication. A learning log is kept
between one session and the next to help participants reflect. During the sessions different learning
methodologies are used such as peer feedback, role-playing, case studies etc to ensure that learners
are not only exposed to the main theories behind these skills but are also able to transition the
knowledge to their workplace by building the necessary skills and attitude and ensuring a growth

Session 1: Powerful Communication (4 hours)

This face-to-face session will help participants understand their own personal power model and their
natural way of influencing others. They will learn about themselves but also understand how to make
necessary shifts when dealing with different people and different situations. It will also introduce
participants to ‘push’ and ‘pull’ personality types, both of which have traits which can be used to
influence others. Participants will complete a self-exploration questionnaire in order to identify their
strengths and development points, and will also have the opportunity to role-play the personality
trait which is the most out of their comfort zone. During the sessions, participants understand the
role of ‘words’, ‘music’ and ‘dance’ to ensure effective interactions.

Topics to be included:
● The personal power model
● Influencing styles
● Barriers to communication and your point of stress
● Internal and external communication
● Internal networking and alliance building

Session 2: Teamwork (4 hours)

This face-to-face session shall focus on teamwork. Team leaders are constantly looking for ways to
improve performance and lead their teams effectively. One of the important elements of a team is
the level of trust and empowerment so that team members feel comfortable to contribute, take
the initiative to grow and believe that their goals are recognised and supported. Post covid-19 has made this task a bit more challenging with the introduction of hybrid teams demanding a different
approach for leaders to effectively ensure high-performing teams.

Topics to be included:

● The different roles within a team
● Building trust and psychological safety
● High Performing Teams Model
● Lencioni assessment: the 5 dysfunctions of a team
● Managing a hybrid team, tools and processes.

Session 3: Critical and Analytical Thinking (including Problem-Solving) (4 hours)

The last face-to-face session aims at equipping learners with critical, analytical thinking, and problem-solving skills. The World Economic Forum projected complex problem-solving as one of the most
important skill sets in this decade. Scenario planning is a system behind orchestrating plausible
scenarios in an environment where everything is unpredictable, problems are often complex and at
same time, disruptions are unavoidable. In this module, participants are going to learn how to
formulate sophisticated problems using scenario thinking and planning while learning design
thinking to keep them connected to the importance of empathy to solve our customers’ problems.
Nonetheless, despite our strategic thinking, we know we live in an unpredictable world, and in such
cases participants must develop critical thinking to solve issues in the here and now. It starts with
understanding the key concepts of critical thinking, and recognising the importance and potential
barriers of critical thinking at work.

Topics to be included:
● Understand how the strategic mindset and the critical thinking approach go hand in hand.
● Understand the principles of critical thinking.
● Develop components of a strategic plan using different methodologies such as design
thinking and scenario thinking approach
● Advanced Brainstorming Techniques
● Develop detailed action plans that support your organisation’s strategy
● Understand what can go wrong in the planning and execution of the strategy and the
barriers to critical thinking.
Additional Requirement:

A nominal registration fee amounting to €25 per participant, which will be fully refunded to the participants who complete the course.

Delivery Method


Register here